Ops desk — not a call center
Bookings, filings, or lane changes start here.
Add vessel or container references when you have them. We prioritize live cargo, cut-offs, and compliance deadlines.
What speeds up routing
- Booking or container reference
- HS codes and destination port
- Target cut-off or in-gate window
- Compliance flags (cold chain, dual-use, sanctions)
Quick answers
FAQ
How fast do you respond?
Live cargo and cut-off windows get priority. For general enquiries we aim to acknowledge within one business day; include booking or container refs when you have them.
What should I put in the first message?
Lane (import/export), commodity or SKU class, Incoterms if known, destination port or door, target dates, and any compliance flags (cold chain, dual-use, sanctions). The more concrete, the faster routing.
Do you sign NDAs?
Yes. We can work under mutual NDA before sharing supplier names, pricing bands, or lane playbooks. Say so in the subject line.
Is this form for commercial quotes only?
No. Use it for ops issues, document corrections, escalation, or new lane briefs. If it is urgent, say “urgent” and the cut-off time in the subject.
Routing desk
Get in touch
Send Us a Message
Address
No. 689, 30th Floor, Room No.3209, Sukhumvit Road, Khlong Tan Nuea Sub-district, Vadhana District, Bangkok Metropolis, Thailand, 10110
Phone
By arrangement — email is the fastest channel.